We aim high with Voyager
of customers served
years of cooperation
Germans are known for their approach to quality. In the tourism industry the quality of customer service is crucial. Our Voyager system has lifted it to the heights. Proof? Long-standing fruitful cooperation.
RSD decided to cooperate with 3Soft due to our credentials and experience in the implementation of custom IT systems. The cooperation resulted in the designing, execution and implementation of an IT system that finally met the client’s requirements:
- support of all key customer processes,
- extended architecture integrating multiple systems created in various technologies,
- collection and processing of huge amounts of data,
- efficient work with hundreds of simultaneous users.
Solution from the IT perspective
Key functionalities of the Voyager system:
- product definition
- product search,
- order processing,
- payment processing (including integration with bank systems)
- flight operation
- document generation (including automatic generation based on predefined templates using MS Word)
- printing thousands of documents
- work management
- reporting in Reporting Services (over 40 reports, authentication and authorization in MRS).
Increased number of customers
Smaller number of errors related to order-processing
Maximized employee productivity
Minimized onboarding time