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We aim high with Voyager

of customers served

years of cooperation

generated documents

Germans are known for their approach to quality. In the tourism industry the quality of customer service is crucial. Our Voyager system has lifted it to the heights. Proof? Long-standing fruitful cooperation.

Challenge

RSD Reise Service Deutschland GmbH (RSD) is a European-scale tour operator specializing in the organization of travels and holidays, and marketing these products to customers through a call center. Due to the dynamic growth and increasing number of clients, RSD needed a comprehensive solution to support all its major business processes, including those related to customer service and order management. The previously used system did not meet customers’ expectations and prevented smooth and trouble-free operation faced with the growing number of orders. Making any changes in the existing system was difficult and very costly.

Cooperation

RSD decided to cooperate with 3Soft due to our credentials and experience in the implementation of custom IT systems. The cooperation resulted in the designing, execution and implementation of an IT system that finally met the client’s requirements:

  • support of all key customer processes,
  • extended architecture integrating multiple systems created in various technologies,
  • collection and processing of huge amounts of data,
  • efficient work with hundreds of simultaneous users.

Solution from the IT perspective

Key functionalities of the Voyager system:

  • product definition
  • product search,
  • order processing,
  • payment processing (including integration with bank systems)
  • flight operation
  • document generation (including automatic generation based on predefined templates using MS Word)
  • printing thousands of documents
  • work management
  • CRM
  • reporting in Reporting Services (over 40 reports, authentication and authorization in MRS).

Increased number of customers

Smaller number of errors related to order-processing

Maximized employee productivity

Minimized onboarding time