Onboarding Manager Mexico

JOB OFFER

Onboarding Manager

Mexico

Occubee is a cutting-edge SaaS platform, which enhances retailers and manufacturers impact on their financial and operational performance by optimizing their supply chain processes. Occubee provides demand forecasting and replenishment by using artificial intelligence and machine learning.

manages the onboarding process for new LATAM clients
organize and moderates meetings between client’s team and internal teams
coordinates communication between multiple teams
runs demonstrations and statuses for clients
cooperates with marketing, sales & data analysis departments to provide the best customer experience during the onboarding process
creates documentation – tutorials/video for clients together with the product team
answers client’s inquiries via email and ticketing system

ability to speak and write in Spanish & English (B2-C1)
to have an PM experience – at least 2 years
to be a customer-centric team player focused on the common goal rather than only on yours
to be result oriented –to take responsibility for the steps that you need to undertake to provide the final result
to enjoy talking to people, to be fearless and willing to respond to objections, questions and doubts
to have experience in running demonstrations for clients and manage meetings for multiple participants
to be tech-savvy or at least to be positive about exploring the product you will work with every day
to have an experience of using multiple tools – i.e., CRM, Project Management tools & communicators